What Is PRM

PRM stands for Passengers with Reduced Mobility and refers to travelers who may require additional mobility support or assistance during their airport journey.

Fiji Airports is committed to providing a welcoming, respectful and accessible experience for every passenger. A range of services and facilities is available to help passengers move through the airport safely and comfortably.

Facilities for Your Comfort at Nadi International Airport

WHEELCHAIR SERVICE

Wheelchair assistance is provided by airlines through their appointed ground-handling agents.

Passengers who require wheelchair assistance should contact their airline before travelling. Where possible, assistance should be requested when making the flight booking or before departing from the original point of travel.

Providing advance notice gives the airline and ground-handling team time to make the necessary arrangements and helps create a smoother airport experience.

Passengers should provide their airline with clear information about the level of assistance required. This may include assistance:

  • From the terminal entrance to the check-in counter

  • Through security and immigration

  • To the departure lounge or boarding gate

  • When boarding or leaving the aircraft

  • Through the arrivals area

  • With baggage collection

Passengers who have already arranged assistance should make themselves known to the airline check-in team when they arrive at the airport.

SPECIAL ASSISTANCE LANES

Dedicated Special Assistance lanes are available for passengers who require additional support while moving through the airport.

Passengers should look for lanes marked Special Assistance at:

  • Pre-security screening points
  • Security screening areas
  • Immigration processing points

These lanes are designed to help passengers who may need additional time, mobility assistance or support during airport processing.

Airport staff are available to provide directions and assistance when required. Please approach a member of the airport team if you are unsure where to go.

DEDICATED ACCESSIBLE PARKING

Dedicated parking spaces are available for passengers with reduced mobility.

The spaces are clearly identified by blue accessibility markings and are positioned close to pedestrian crossings and terminal access points.

Drivers should ensure that accessible parking spaces remain available for passengers who genuinely require them.

ArrivalsTerminal

The accessible parking space is the first parking space on the left, beside the pedestrian crossing.

Departure Terminal

The accessible parking space is the first parking space on the left, beside the pedestrian crossing.

Domestic Terminal

The accessible parking space is the first parking space on the left in the main car park, beside the pedestrian crossing.

An Accessible BULA Experience

The Bula Experience is about making every passenger feel welcomed, respected and supported.

Fiji Airports aims to create an inclusive environment for passengers with reduced mobility and for travellers who may require additional assistance.

Accessibility features available within the terminal include:

• Lifts equipped with Braille and tactile features
• Clearly displayed lift signage
• Visual safety instructions on escalators
• Airport staff trained to assist passengers with reduced mobility
• Dedicated accessible seating in the boarding lounge

Passengers who require help locating or using these facilities are encouraged to speak with an airport team member.

Airport staff can provide directions and general support throughout the terminal. Assistance connected to a particular flight, including wheelchair arrangements and boarding support, should be organised directly with the passenger’s airline.

ACCESSIBLE WASHROOMS AND SHOWER FACILITIES

Accessible washrooms are available throughout the airport terminals, including:

• The Domestic Terminal
• The International Terminal

Clear signs are displayed to help passengers locate the nearest accessible washroom.

An accessible shower room is also available in the boarding lounge for passengers with reduced mobility.

Passengers who need help locating these facilities should speak with an airport team member.

FURTHER ASSISTANCE

Passengers who require additional support are encouraged to plan ahead and contact their airline before travelling.

On arrival at the airport, passengers should speak with their airline check-in team or approach an airport staff member for guidance.

For further information or assistance, please contact:

Phone: +679 992 3507